An individual customer portal with ROQ
Improved customer experience - provided at the agreed time and within the set budget.
Digitization is moving into B2B business. The direct line to customers should be both effective and modern as well as personal. HELM AG offers this to its chemicals customers in a modern customer portal. Customers should be able to view their contract documents online, track current orders, see which quantities they have already called up, and purchase additional chemical products directly via the customer portal or contact their contact person to clarify any issues.HELM AG benefits threefold from the expansion of the digital customer relationship:
- 1
Improved customer experience through transparent billing information that can be accessed at any time, delivery status, etc.
- 2
HELM AG employees can focus on revenue-relevant activities as administrative work is reduced.
- 3
HELM AG gains transparency over sales processes in order to further control and optimize them.
How does HELM AG use the ROQ Platform?
The ROQ Platform forms the basis of HELM AG’s new customer portal. Here, both customers and employees can view the current delivery status in a modern user interface, get an overview of the applicable contracts and follow current developments on the chemical market.
Highlight: the data in the customer portal comes from the company's own SAP system. HELM AG uses the latest standard SAP S/4 HANA. The ROQ Platform enables the seamless integration of this data
.It should be emphasised that data protection is accounted for in the SAP environment. HELM provides the data via a secure interface for providers such as ROQ and always has control over the data and the flexibility necessary to be able to make adjustments to the customer portal itself in the future.
Why the ROQ Platform?
The ROQ Platform has extensive basic functionalities. For HELM AG, the components user management, authorisation (login, invitation function), messaging, SAP integration, file management, notifications in the portal and via e-mail, and content management were implemented.
This allowed the project team to focus more on relevant processes and data: Contract overview, deliveries and their workflow.
The project was successfully carried out according to the agreed upon timeframe and budget specifications by an IT project team from ROQ with support from HELM. This customer portal, which is available in two languages, is the starting point for further digitisation projects at HELM.
Comparison of development effort with and without the ROQ platform. Compared to the new development of all features, more than 50% of valuable developer time was saved.
In addition to the quicker and more streamlined portal for customers, this approach also significantly reduces costs. Furthermore, relying on proven software increases the probability of success and ultimately the quality of the digital product.
Quicker time-to-market
Better cost efficiency
High quality & probability of success
ROQ features used in the customer portal:
User management incl. invitation and login
Access Control Management (ACL)
Messaging system
Document Management
Content Management System (CMS)
Infrastructure (on Google Cloud Platform)
User Interface
The customer: HELM AG
HELM AG is a German company with its headquarters in Hamburg-Hammerbrook. The company specialises in the trade of chemicals, plant protection, fertilisers and pharmaceuticals.
Currently, more than 1,500 employees at HELM AG work to provide consuming industries with the raw materials they need.
In the project described, ROQ Technology is working together with HELM AG's Chemicals division.